Return & Refund Policy

Return & Exchange Policy

Free Returns and Exchanges (where applicable):

Product: Building Blocks

Guarantee: 14 days after arrival

Please note that we currently do not offer returns after the warranty period.

We offer warranties for various products (see above), and our returns and exchanges are free, meaning we will cover all return costs under warranty.

If the product you received is defective, damaged, missing contents, or not what you expected, please notify us within 7 days of delivery at Support@aiddmy.shop or by calling +1 562-464-9474 to initiate a return or exchange.

1. Your item must be unused and in the same condition you received it to be eligible for a return. Items must be in their original packaging.

2. When contacting us, please provide your order number and the product you wish to return.

Return Requirements:

1. Within the guaranteed time period.

2. The following items are not returnable or exchangeable:

1) Original shipping costs

2) e-Gift Cards

3) Purchases from third-party sellers

4) Customer-inflicted loss/damage

3. We do not accept returns without verification.

Note: Original shipping and insurance costs are not refundable.

Return Address:

If you would like to return your item to the nearest return address, please contact our Customer Experience team at Support@aiddmy.shop or +1 562-464-9474.

Note:

Please do not send returns to the address listed on the package. This address is not our return address and will affect your return processing.

We will issue a refund within 5 business days of receiving the package. Refunds do not include shipping costs, as the courier has already charged the shipping fee when the package is shipped.

Please leave a note inside the package with your order number so we know when it has been received.

It's extremely important that you send us tracking information after returning your item. We cannot issue a refund without this information.

Thank you.

Refund Methods:

Direct online refund to your original financial account.

Delayed or Missing Refund (if applicable)

If you haven't received your refund yet, please check your financial account again and contact your credit card company. It may take some time for your refund to be credited. Next, please contact your bank. Refunds typically take some time to process. If you've completed all necessary steps and still haven't received your refund, please contact us at Support@aiddmy.shop.